Dapper & Dare Refund and Return Policy
1. Eligibility for Returns:
- Items can be returned within 5-7 days of delivery.
- To qualify for a return, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Custom and bespoke orders, as well as items marked as final sale, are not eligible for return or refund.
2. Return Process:
- To initiate a return, please contact our customer support team at returns@dapperanddare.in with your order number and reason for return.
- Once your return request is approved, you will receive instructions on how and where to send your item.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
3. Return Approval and Inspection:
- Upon receiving your returned item, our team will inspect it to ensure it meets the return criteria.
- If the item passes inspection, a refund or store credit will be processed within 5-7 business days.
- If the return does not meet the criteria, the item will be sent back to the customer at their expense.
4. Refund Policy:
- Refunds will be issued to the original payment method.
- For cash-on-delivery (COD) orders, refunds will be provided as store credit or transferred to a bank account after verification.
- Any shipping fees incurred during the original purchase are non-refundable.
5. Exchange Policy:
- Exchanges are allowed for different sizes or color variants of the same item, subject to availability.
- To request an exchange, contact us at exchanges@dapperanddare.in within 7 days of receiving the product.
- If the requested variant is unavailable, a store credit or refund will be issued.
6. Non-Returnable Items:
- Custom-made and personalized items.
- Items on sale or promotional offers.
- Accessories that have been removed from their original packaging.
7. Defective or Incorrect Items:
- If you receive an item that is defective or different from what you ordered, please notify us within 48 hours of delivery.
- We will arrange for a replacement or issue a full refund, including any shipping costs.
8. Cancellations:
- Orders can be canceled within 24 hours of placement without any cancellation fee.
- If the cancellation request is made after 24 hours, the order may be subject to a cancellation fee.
Contact Us for Returns and Refunds:
For any queries related to refunds or returns, please reach out via our Contact Us page or email us at support@dapperanddare.in. We aim to provide a seamless and customer-friendly return experience.